Privacy Policy
At Zoel, we value your privacy and are committed to protecting your personal information.
When you shop with us, we collect essential details such as your name, contact number, shipping address, and email to process your orders smoothly. Your information is never shared, sold, or misused.
We use secure payment gateways and comply with best practices to ensure your data is safe.
Your trust is important to us, and we promise to handle your details responsibly and respectfully.
This Privacy Policy describes how Zoel and its affiliates (collectively “Zoel, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://zoel.in/ (referred to as “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
1. Collection of Information
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:
Name, date of birth, address, telephone/mobile number, email ID
Proof of identity or address
Sensitive personal data (with your consent), such as:
Bank account/credit/debit card or other payment information
Biometric data (e.g., facial features), if you opt-in to such features
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences, and other information you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We also collect data related to your transactions on our Platform and those of third-party business partners. You will be governed by their privacy policies when they collect data directly from you. We are not responsible for third-party practices.
Warning: If you receive an email or call from someone claiming to be from Zoel and asking for sensitive information like banking PINs or passwords, do not share such information. Report it immediately to appropriate authorities.
2. Use of Information
• The information so collected enables Zoel to keep a record of the number of visits, average time spent on the website, various web-pages/products viewed, etc. in order to improve the content of the website and its functionality, analyze online data generated on the website to give personalized shopping experience to the visitor, improve order processing and delivery/shipping logistics, etc. and thus give the visitor an overall enriching experience on every visit.
• Zoel is entitled to use your information including personal or sensitive personal data/information as provided or may be provided to Zoel and stored by Zoel in electronic medium in connection with your visiting the website or ordering products made available on the website or availing any services from Zoel. Zoel will not share your personal or sensitive personal data/information with its consultants or any third party under any circumstance.
• If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
• For users that register on Zoel’s website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
• Zoel is the sole owner of the information collected through the website. In the event, we sell or transfer all or a portion of our business or assets or due to change in control or opt for a scheme of amalgamation or arrangement, consumer information may be one of the business assets that are transferred as part of the transaction. Should such a transaction occur then other business entities (or the new combined entity) will be bound to follow this privacy policy or similar policy with respect to your personal information.
2. Use of Information
We use your personal data to:
Provide services requested by you
Assist sellers/business partners in order fulfilment
Enhance user experience
Troubleshoot problems and resolve disputes
Inform you about offers, products, services, and updates
Prevent fraud, enforce our terms, and for legal compliance
Conduct marketing research and surveys
You may opt out of marketing uses at any time. Note: Denying permissions may affect access to certain services.
3. CONTACT FORMS
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
3. Sharing
We may share your personal data with:
Internal group entities and affiliates
Sellers, business partners, and third-party service providers (e.g., logistics, payments, reward programs)
Government or law enforcement agencies as required by law
Others if necessary to protect our legal rights or user safety
These parties may contact you for purposes outlined in this Policy, unless you opt out.
4. Security Precautions
We follow reasonable security practices to protect your personal data. Information stored on our servers is safeguarded, and we employ secure access methods. However, transmission over the internet is never 100% secure.
You are responsible for maintaining confidentiality of your login credentials.
5. Data Deletion and Retention
You can delete your account from your profile/settings. Alternatively, contact us via the details below. Account deletion may be delayed if services or claims are still pending.
We retain your data only as long as needed for business or legal purposes. Some anonymised data may be retained for analytics and research.
6. Your Rights
7. Consent
By using our Platform or providing your information, you consent to the collection, usage, storage, and sharing of your data per this Privacy Policy.
If providing personal data of others, you confirm you have their permission.
You may withdraw your consent by writing to our Grievance Officer at the contact provided below with the subject “Withdrawal of consent for processing personal data.”
Please note:
Withdrawal of consent is not retrospective.
Certain services may be restricted following withdrawal.
8.Changes to this Privacy Policy
4. EMBEDDED CONTENT FROM OTHER WEBSITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
5. HOW LONG WE RETAIN YOUR DATA
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
6. WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. WHERE WE SEND YOUR DATA
Visitor comments may be checked through an automated spam detection service.