At our store, we strive to ensure a smooth and timely delivery experience for every customer. Once an order is placed and confirmed, our team will dispatch the product within 1 to 3 business days. Delivery typically takes between 2 to 7 business days from the date of dispatch, depending on the shipping destination. While we make every effort to ensure timely delivery, unforeseen circumstances such as extreme weather conditions or third-party logistic delays may affect the delivery timeline. Please note that such delays are beyond our control, and we may not be held responsible for them.

We request all customers to review their orders carefully before placing them, as cancellations or returns are generally not accepted once an order is confirmed. However, in the rare event of a genuine issue from our side—such as receiving an incorrect, damaged, or defective product—the concern must be notified to our team within 24 to 48 hours of delivery. In such cases, customers are required to provide a clear and unedited video of the package being opened, starting from the moment the seal is broken. The item must be shipped back to us within 2 to 4 days of delivery, in unused condition and with original packaging intact.

Once we receive and inspect the returned item, and the issue is verified to be genuine, a refund will be initiated to the original payment method. If the concern is not reported within the specified time frame, or if the return conditions are not met, we reserve the right to decline the refund request.

For any questions or assistance, please reach out to our support team on instgram, and we will be happy to help.